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Job Responsibilities

·         Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

·         Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

·         Refer unresolved customer grievances to designated departments for further investigation.

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions,  are taken.

·         Engage potential temporary associates over the phone through job board advertising, social media engagement, and employee referrals

·         Delivering excellent customer service over the phone and over email

·         Work as part of a team to ensure incoming customer calls are handled to the highest quality levels

·         Answer inquiries by clarifying desired information, researching, locating and delivering findings, anticipating responses, and thoroughly answering any follow-up questions within an established timeframe.

·         Monitor and respond to assigned case types completely and accurately within the framework of policies and procedures established by the council.

·         Provide after-hours support as scheduled for help desk and customer service requests.

Job Qualifications

Knowledge Skills and Abilities for Centralized Services Recruiter:

·         Bachelor’s Degree in business, human resources or a related field preferred

·         One to two years of experience in a customer service oriented or recruiting role

·         Bilingual in English and Spanish preferred

·         Exceptional customer service skills

·         Excellent follow-up and follow-through skills

·         Team-player, and possess strong attention to detail and ability to work in a fast-paced environment

·         Ability to communicate effectively both in writing and verbally

·         Basic computer knowledge including Microsoft Word, Outlook, Excel and exposure to social media

Customer Service Representative

Position: Customer Service Representative
Company: MyCEO®
Location:Dallas Job Type: Contract
Deadline: Jan 01, 2020


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